Blackhawk MSP Provides Computer Support To Home and Small Businesses. We Also Provide Complete IT Services To Businesses Such as Helpdesk and Cyber Security

Computer Tech Support – Call Us at 925-218-4000 Ext. 1

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Managed Help Desk

Managed Workstations helps look after your IT by providing a
continuous service health check


Healthy Workstations?

How would your business
survive with no access to
PCs or laptops? If your
system went down, what
would the impact be on your

Managed Workstations helps look after your IT by providing a continuous service health check through the following:

■ Building a clear picture of each workstation
■ Producing reports on issues
■ Highlighting potential risks
■ Updating and upgrading software
■ Enhancing performance
■ Reducing downtime
■ Providing on-going support

This all helps you to concentrate on growing your business and increasing your profits.

Managed Workstations consists of three separate services that can be built up over time to give your PCs and laptops complete support.


  • 24/7 health check
  • Identifies issues early on
  • Keeps your business running


  • Automatic patches and updates
  • Improves PC performance
  • Helps you work smarter


  • Combines monitoring and maintenance
  • Helpdesk support
  • Reduces downtime

Many customers start with monitoring and then, once we have worked in partnership to build up an understanding of current IT infrastructure, they move on to the full support package so we can provide improvements to performance.


We Monitor, Maintain and support your workstations 24/7

What does it cover?

■ Backup
■ Antivirus
■ Disk Space
■ Networking
■ Asset Tracking

■ Backup
■ Antivirus
■ Disk Space
■ Networking
■ Asset Tracking

What can you expect from each service?

System Monitoring Functions

  • Checks status of your workstations 24/7
  • Builds up a clear picture of each workstation
  • Provides daily reports
  • Automatic health check
  • Work undertakenremotely

System Monitoring Benefits

  • Identifies issues early on
  • Helps work out where improvements can be made
  • No drain on in-house resources


What Does Maintenance Do?

  • Provides updates and upgrades
  • Allows work to be carried out remotely
  • Virtual technician –
    no need for an extra person in the office

Maintenance Benefits

  • Improves performance
  • Helps you work smarter and faster
  • Cost effective solution per workstation


What Does Support Do?

  • Extension to monitoring and maintenance service
  • Helpdesk support
  • Ideal for companies with no in-house team

Support Benefits

  • Value for money
  • Less downtime
  • IT issues resolved quickly
  • More efficient use of resources

How Does It Work?

Set up is quick and easy. We’ll happily come in and give you a demo, or you can even opt for a free trial to see how it all works. Just give our team a call and they will talk through with you how it works. They can either come in to your offices or set it up remotely.

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