Your Employees don’t need to know a phone number, email, or URL to get support. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and our Help Desk calls your user.
IT MANAGED SERVICES
How would your business
survive with no access to
PCs or laptops? If your
system went down, what
would the impact be on your
Managed Services helps look after your IT by providing a continuous service health check through the following:
■ Building a clear picture of each workstation
■ Producing reports on issues
■ Highlighting potential risks
■ Updating and upgrading software
■ Enhancing performance
■ Reducing downtime
■ Providing on-going support
This all helps you to concentrate on growing your business and increasing your profits.
What Does Maintenance Do?
Provides updates and upgrades
Allows work to be carried out remotely
Virtual technician –
no need for an extra person in the office
Helps you work smarter and faster
Cost effective solution per workstation
Managed Services consists of three separate services that can be built up over time to give your PCs and Servers complete support.
24/7 health check
Identifies issues early on
Keeps your business running
Automatic patches and updates
Improves PC performance
Helps you work smarter
Combines monitoring and maintenance
THE SOLUTION We monitor, maintain and support your workstations 24/7.
What does it cover?
■ Disk Space
■ Asset Tracking
Email Phishing Protection that Detects and Prevents Zero-Day Attacks
The most successful kinds of attacks are those that have yet to be launched. Traditional security requires an identifying characteristic to present itself in an email or attachment to recognize danger. Our algorithms developed with machine learning rapidly evolve to uncover zero-day attacks that other systems miss. If you see a red banner on top of your email you know it’s not safe.
Our advanced AI creates profiles of basic aspects and file behaviors providing an intricate and comprehensive perspective to be evaluated and reviewed.
A.I Machine learning qualifies the presence or absence of features for each of these millions of points, generating a score that will determine the nature of the file, if it’s safe or not.
Ryan from BMSP is an excellent Unix Systems Administrator who we use as an IT consultant at Intrax. He works with our Ubuntu and CentOS servers in our VMware and AWS environments. He has assisted us in resolving critical issues such as file permission issues on our SAN’s which were causing our distributed applications to fail. Ryan is always available to help with critical operational problems. I highly recommend Ryan and look forward to working with him again.
Dan Wolf, Director of IT Intrax.edu
Ryan was brought on board as an IT Consultant to work closely with BABCo’s ICT Department on IT Strategic Planning, IT Infrastructure Services, Systems Development, Data Backup and Recovery and Data Analyses . #1 also Assisted with Audit Policies and Procedure Reviews plus assisted other departments within including operations. After five years, BABCo’s ICT Team has come to rely on #1 Tech Support, Ryan and his talented team as a vital intricate resource to the companies organization. – BABCo ICT Director
Ben Kongsarai, Director of IT Bay Area Beverage
Meet Our Staff
Ryan C. Smith
Sr. Systems Admin
Ryan C. Smith has been doing IT Support since 1996. He has worked at Sony, WebMD, Netapps, Palm, HP, Cirrus Logic and many more top Silicon Valley companies. He is a master in both Windows and Linux systems.
Sr. System Admin
Henry has worked at large corporations such as Apple, Skype and many more prestigious companies in Silicon Valley. He is Apple/Mac Certifiied. He is also our goto person for Networking.
Jasmin is our Marketing Director.
Stefan is a Help Desk Support Super Star.
Our headquarters is located in beautiful Blackhawk, CA (Northern California). We have a team of technicians that cover every aspect of support from Help Desk to Cisco Routers. No job or service is too big or small. We service the whole Bay Area and beyond.
Blackhawk MSP’s mission is to promote the Cloud Computing and Managed Services Industry, as a true and viable profession to the Consumer. Each and every one of our members agrees to follow a strict code of ethics, customer services, consumers of Cloud Computing and Managed Services can have greater assurance that they are dealing with reputable, qualified, and trustworthy providers.
A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to our customers. It is a strategic method of improving operations that is common place among small businesses, large corporations as well as medium-size businesses, non-profit organizations, and governments. We add value to your company.
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