Computer Support - Help Desk - IT Support - Managed Service Provider

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IT Managed Services

Getting Computer and Server Technicial Support

Our complete IT Managed Services gives you a piece of mind that your workstations, servers, email and data is protected.  We offer unlimited remote support with each plan.

Workstation Stack

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Price Per Workstation
Antivirus & Antimalware
Firewall (Software)
Office 365 Business Pro
Email Antiphishing
Email Spam Protection
Email Archving
Software Updates
Asset Tracking
Unlimited Remote Support

Server Stack

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Price Per Server
Threat Detection
Antivirus & Antimalware
Firewall (Software)
Software Updates
Asset Tracking
Unlimited Remote Support

Press A Button for Instant Support

Your Employees don’t need to know a phone number, email, or URL to get support. They don’t need to know how to take a screenshot, read off their hostname, or even how to describe their problem. They just need to know they need help and our Help Desk calls your user.

Computer Support and IT Services


Healthy Workstations

How would your business
survive with no access to
PCs or laptops? If your
system went down, what
would the impact be on your

Managed Services helps look after your IT by providing a continuous service health check through the following:

■ Building a clear picture of each workstation
■ Producing reports on issues
■ Highlighting potential risks
■ Updating and upgrading software
■ Enhancing performance
■ Reducing downtime
■ Providing on-going support

This all helps you to concentrate on growing your business and increasing your profits.




What Does Maintenance Do?

  • Provides updates and upgrades
  • Allows work to be carried out remotely
  • Virtual technician –
  • no need for an extra person in the office

Maintenance Benefits

  • Improves performance
  • Helps you work smarter and faster
  • Cost effective solution per workstation

Managed Services consists of three separate services that can be built up over time to give your PCs and Servers complete support.

  • 24/7 health check
  • Identifies issues early on
  • Keeps your business running
  • Automatic patches and updates
  • Improves PC performance
  • Helps you work smarter
  • Combines monitoring and maintenance
  • Helpdesk support

We monitor, maintain and support your workstations 24/7.

What does it cover?


■ Backup
■ Antivirus
■ Disk Space
■ Networking
■ Asset Tracking

■ External Websites
■ Security
■ Email System
■ Hardware
■ Performance

System Monitoring

System Monitoring Functions

  • Checks status of your workstations 24/7
  • Builds up a clear picture of each workstation
  • Provides daily reports
  • Automatic health check
  • Work under taken remotely

System Monitoring Benefits

  • Identifies issues early on
  • Helps work out where improvements can be made
  • No drain on in-house resourcesork under taken remotely

What Does Support Do?

  • Extension to monitoring and maintenance service
  • Helpdesk support
  • Ideal for companies with no in-house team

Support Benefits

  • Less downtime
  • IT issues resolved quickly
  • More efficient use of resources
  • Value for money

CEO Email Phishing Protection & More

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Anti-Spam Detection

Email Phishing Protection that Detects and Prevents Zero-Day Attacks

The most successful kinds of attacks are those that have yet to be launched. Traditional security requires an identifying characteristic to present itself in an email or attachment to recognize danger. Our algorithms developed with machine learning rapidly evolve to uncover zero-day attacks that other systems miss.  If you see a red banner on top of your email you know it’s not safe.

Endpoint Protection & Security

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Antivirus Protection

Profile Billions of Virus Samples

Our advanced AI creates profiles of basic aspects and file behaviors providing an intricate and comprehensive perspective to be evaluated and reviewed.

Antivirus and Protection

Threat Detection

A.I Machine learning qualifies the presence or absence of features for each of these millions of points, generating a score that will determine the nature of the file, if it’s safe or not.

Customer Testimonials

Ryan from BMSP is an excellent Unix Systems Administrator who we use as an IT consultant at Intrax. He works with our Ubuntu and CentOS servers in our VMware and AWS environments. He has assisted us in resolving critical issues such as file permission issues on our SAN’s which were causing our distributed applications to fail. Ryan is always available to help with critical operational problems. I highly recommend Ryan and look forward to working with him again.

Dan Wolf, Director of IT

Ryan was brought on board as an IT Consultant to work closely with BABCo’s ICT Department on IT Strategic Planning, IT Infrastructure Services, Systems Development, Data Backup and Recovery and Data Analyses . #1  also Assisted with Audit Policies and Procedure Reviews plus assisted other departments within including operations. After five years, BABCo’s ICT Team has come to rely on #1 Tech Support,  Ryan and his talented team as a vital intricate resource to the companies organization.  – BABCo ICT Director

Ben Kongsarai, Director of IT Bay Area Beverage

Meet Our Staff

Ryan C. Smith
Sr. Systems Admin

Ryan C. Smith has been doing IT Support since 1996. He has worked at Sony, WebMD, Netapps, Palm, HP, Cirrus Logic and many more top Silicon Valley companies. He is a master in both Windows and Linux systems.

Henry Gray
Sr. System Admin

Henry has worked at large corporations such as Apple, Skype and many more prestigious companies in Silicon Valley. He is Apple/Mac Certifiied. He is also our goto person for Networking.

Jasmin S

Jasmin is our Marketing Director.

IT Support

Stefan is a Help Desk Support Super Star.

Our Location

Our headquarters is located in beautiful Blackhawk, CA (Northern California).  We have a team of technicians that cover every aspect of support from Help Desk to Cisco Routers.  No job or service is too big or small.  We service the whole Bay Area and beyond.

Our Mission

Blackhawk MSP’s mission is to promote the Cloud Computing and Managed Services Industry, as a true and viable profession to the Consumer. Each and every one of our members agrees to follow a strict code of ethics, customer services, consumers of Cloud Computing and Managed Services can have greater assurance that they are dealing with reputable, qualified, and trustworthy providers.

Our Tasks

A managed service provider (MSP) is an outsourced third-party company that manages and assumes the responsibility of a defined set of day-to-day management services to our customers. It is a strategic method of improving operations that is common place among small businesses, large corporations as well as medium-size businesses, non-profit organizations, and governments.  We add value to your company.

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