Voice Over IP Services

Blackhawk MSP offers Voice Over IP services to businesses. We work with many of the large companies such as Ring Central, Comcast and Ooma. We can stream line your communications at the most effective cost.

Blackhawk MSP offers robust VoIP (Voice over Internet Protocol) systems services tailored for small to medium-sized businesses, focusing on enhancing communication efficiency, reducing costs, and providing scalable solutions. Here’s a comprehensive look at their VoIP services:

Service Offerings
Hosted PBX: Blackhawk MSP provides a Hosted PBX (Private Branch Exchange) solution, which means the phone system hardware is managed off-site. This reduces the need for physical infrastructure at the client’s premises, lowering maintenance costs and simplifying setup. It offers features like call routing, automated attendants, and voicemail-to-email.
SIP Trunking: For businesses that still require or prefer on-premises PBX systems, Blackhawk MSP offers SIP (Session Initiation Protocol) trunking services. This allows businesses to leverage the benefits of VoIP through their existing PBX, providing lower-cost calls, especially for long-distance and international communication, without replacing their current setup.
Unified Communications: Their VoIP systems are part of a broader unified communications strategy, integrating voice, video, messaging, and collaboration tools into one platform. This integration can be with platforms like Microsoft Teams, enhancing productivity by centralizing communication.
Scalability: VoIP services from Blackhawk MSP are designed to scale with your business. Whether it’s adding new lines as your team grows or adjusting service levels to match business demands, these systems adapt without the need for significant hardware changes.
Cost Efficiency: By moving to VoIP, businesses can significantly cut down on traditional telephony costs, including long-distance charges, hardware maintenance, and potentially the number of physical phone lines needed.
Security and Reliability: Blackhawk MSP ensures that VoIP services are secure with features like encryption for calls, protection against VoIP-specific threats, and quality of service (QoS) settings to maintain call clarity. They also provide redundancy options to prevent service disruptions.
Customization: Recognizing that each business has unique needs, Blackhawk MSP offers customizable VoIP solutions. This might include tailored call routing, integration with CRM systems for better customer interaction tracking, or specific features like call recording for compliance or training purposes.

Implementation and Support
Consultation and Planning: Before implementation, Blackhawk MSP works closely with clients to assess their current communication needs, future growth plans, and integration requirements with existing systems.
Seamless Integration: They ensure that VoIP systems integrate smoothly with other business applications, enhancing workflow and reducing the learning curve for employees.
Support Services: Post-implementation, Blackhawk MSP provides ongoing support, from troubleshooting to updates and enhancements. This includes 24/7 monitoring to ensure system performance and uptime.
User Training: To maximize the benefits of VoIP, they offer training sessions to ensure that users can leverage all features of the system effectively.

Client Feedback
Clients have expressed satisfaction with Blackhawk MSP’s VoIP services, particularly noting:

Ease of Use: The intuitive nature of the VoIP systems makes them accessible to all levels of tech-savvy users.
Integration: The ability to integrate VoIP with other business tools has been a significant advantage for operational efficiency.
Cost Savings: Many clients have reported substantial savings on communication costs without compromising on quality.

In summary, Blackhawk MSP’s VoIP systems services are designed to provide businesses with a modern, efficient communication backbone that supports growth, enhances customer interaction, and aligns with digital transformation goals. Their focus on security, customization, and support ensures that clients can rely on their VoIP infrastructure as a cornerstone of their business operations.

Blackhawk MSP is highly rated on Trustpilot.