Case Study: Server Failure Recovery & Cloud Migration for Surveyor Firm
Case Study: Server Failure Recovery & Cloud Migration for Surveyor Firm
Provided by Blackhawk MSP
Client Profile
– Industry: Land Surveying / Engineering
– Client: Surveyor firm with offices in San Francisco and San Rafael, CA
– Challenge: Site-to-site VPN with aging domain controllers, server failure causing file access disruption
Challenges Identified
– Site-to-site VPN setup with shared files via domain replication
– One domain controller failed and became inaccessible
– File replication was broken, affecting team productivity
– Outdated infrastructure with on-premise dependency
Our Solution
1. Infrastructure Assessment & Planning
– Blackhawk MSP assessed the server failure and network setup
– Recommended migration to cloud-based infrastructure for reliability
2. Domain Replacement & Server Decommission
– Procured and configured a new domain controller
– Setup a new Windows domain environment
– Decommissioned the two outdated on-premise domain controllers
3. Cloud File Migration to SharePoint
– Migrated all shared files to Microsoft SharePoint
– Configured access and permissions for each department
– Ensured redundancy and centralized access through Microsoft 365
4. Staff Training & Support
– Provided hands-on training for SharePoint access and collaboration
– Supported the transition to cloud with minimal disruption
Results & Outcomes
– Eliminated on-premise server dependency
– Increased file access reliability and mobility
– Improved collaboration between offices
– Streamlined operations using SharePoint and Microsoft 365
– Higher employee satisfaction and operational efficiency
