IT Support Case Studies done by Blackhawk MSP
Overview A mid-sized government contractor approached Blackhawk MSP to assist in achieving Cybersecurity Maturity Model Certification (CMMC) compliance. As a critical step in maintaining eligibility for DoD contracts, the client needed a complete security overhaul aligned with NIST 800-171 and CMMC Level 2 standards. Challenge The client had a legacy IT infrastructure with minimal cybersecurity…
Case Study: Emergency IT Lockout Recovery & Managed Support Transition Provided by Blackhawk MSP Client Profile – Industry: Professional Services – Client: Mid-sized business previously using in-house IT support – Challenge: Critical lockout of servers and phone systems following IT staff termination Challenges Identified – Former IT employee terminated under hostile circumstances – All employees…
Provided by Blackhawk MSP Client Profile – Industry: Healthcare – Client: New healthcare company starting operations Challenge: Build a complete, secure, and compliant IT environment from the ground up Challenges Identified – No existing IT infrastructure – Need for secure, HIPAA-compliant systems – Required setup of networking, computing, communications, and security tools – Required remote…
Industry: Healthcare / Doctor’s Office Challenges Identified – Three aging physical servers – Computers running in workgroup mode, no centralized control – No encryption or secure authentication – No local or cloud-based backup strategy – Expensive external web hosting – No cybersecurity monitoring or antivirus Our Solution 1. Server Virtualization & Backup Strategy – Procured…
Client Profile – Industry: Professional Services (10-employee firm) – Challenge: Excessive costs for email and backup services at $1,500/month Challenges Identified – Client was overpaying for basic cloud services – Lack of transparency in service pricing from the previous provider – No centralized management of users and licenses Our Solution 1. Cost Audit & Licensing…
Case Study: Server Failure Recovery & Cloud Migration for Surveyor Firm Provided by Blackhawk MSP Client Profile – Industry: Land Surveying / Engineering – Client: Surveyor firm with offices in San Francisco and San Rafael, CA – Challenge: Site-to-site VPN with aging domain controllers, server failure causing file access disruption Challenges Identified – Site-to-site VPN…
Client ProfileIndustry: Healthcare / Medical Practice Client: Private medical office Challenge: Disorganized IT environment, outdated systems, non-compliance with HIPAA, inefficient communication tools, and overspending on telecom services Challenges IdentifiedSeverely outdated computers and software Lack of centralized management and data organization No cybersecurity framework or HIPAA compliance measures in place Inability to support remote work Outdated…
