Meet Blackhawk CRM — Run Your Business From One Place
Customers. Leads. Invoices. Support tickets. Projects. Expenses. Sales. Business operations. One platform.
Blackhawk CRM is business management software offered by Blackhawk MSP for companies that are tired of jumping between separate systems just to run their day-to-day operations.
Whether you're a freelancer, consultant, service company, agency or IT provider, Blackhawk CRM gives you a central place to manage the people, work and financial activity behind your business.
More Than a CRM
Traditional CRM software focuses primarily on contacts and sales. Businesses often need much more than that.
Blackhawk CRM brings multiple business functions together so your team can spend less time switching between applications and more time working with customers.
Manage customer relationships, track leads, create invoices, organize projects, handle support requests and keep important business information together.
How Many Apps Does It Take to Run Your Business?
Many businesses gradually accumulate separate software for CRM, invoicing, support tickets, projects, leads, expenses and reporting.
That can mean more subscriptions, more passwords, more training and business information scattered across multiple systems.
Blackhawk CRM is designed to bring core business operations together.
Business Tools Built Into Blackhawk CRM
Customer Management
Keep customer information and business relationships organized inside one central CRM.
Lead Management
Track prospects and opportunities instead of allowing potential business to disappear into email or spreadsheets.
Invoices & Billing
Create invoices and keep billing activity connected with the customers and services behind it.
Help Desk & Tickets
Track customer requests and support activity through an organized ticketing workflow.
Projects
Organize customer projects, work and related business activity inside the same platform.
Expenses & Finances
Track appropriate business expenses and financial information alongside your operational data.
Knowledge Base
Build useful documentation and information that can be referenced by your business and users.
Business Reporting
Bring operational information together so you can better understand what is happening across your business.
Business Workflow
Keep customer, sales, service and administrative activity connected instead of spread across unrelated applications.
Stop Running Your Business From Five Different Apps
A customer shouldn't exist in one application, their invoice in another, their support request somewhere else and their project in yet another system.
Blackhawk CRM is designed around a simple idea: the important parts of your business should work together.
See Blackhawk CRM in Action
Blackhawk CRM gives you a visual dashboard for managing sales, customers and business operations from one system.
Blackhawk CRM business management dashboard
Who Is Blackhawk CRM For?
Blackhawk CRM is designed for businesses that work with customers, manage ongoing work and need a better way to organize day-to-day operations.
👤 Freelancers & Solopreneurs
Manage customers, projects, invoices and business activity without building a complicated collection of separate systems.
💼 Consultants
Keep client relationships, projects, billing and business information organized in one place.
🎨 Agencies
Manage multiple customers, projects, requests, billing and internal business activity.
🔧 Service Businesses
Track customers, work, billing, support requests and business operations from a centralized platform.
🖥️ IT Companies & MSPs
Use CRM and service-management functionality for customer support, ticketing, billing, projects and other IT service workflows.
🏢 Growing Small Businesses
Replace spreadsheets and disconnected applications with a more organized business management platform.
Built With Real Service Businesses in Mind
Blackhawk MSP isn't just a software reseller. We operate a technology service business ourselves.
We understand what happens when customer information, support requests, projects, invoices and business activity are spread across too many systems.
Blackhawk CRM brings those workflows together into a platform designed for businesses that actually work with customers every day.
A CRM That Can Also Handle Service Desk Work
For IT providers and other service organizations, customer relationship management is only part of the job.
You also need to manage requests, ongoing services, customer information and operational work.
Service Desk
Organize incoming customer support requests through a structured ticketing system.
Service Tracking
Keep service activity connected to the customer rather than buried inside individual inboxes.
Client Operations
Give service businesses a central system for managing customer and operational information.
From Separate Tools to One Business Platform
| Business Need | Traditional Approach | Blackhawk CRM |
|---|---|---|
| Customer information | Separate CRM | ✓ Included |
| Lead tracking | CRM or spreadsheet | ✓ Included |
| Invoicing | Separate billing software | ✓ Included |
| Customer support | Separate ticket system | ✓ Included |
| Projects | Separate project app | ✓ Included |
| Expenses | Spreadsheet or another app | ✓ Available in the platform |
| Knowledge | Separate documentation system | ✓ Knowledge base |
| Reporting | Information spread across systems | ✓ Centralized business information |
Want to See What It Looks Like?
Take a closer look at Blackhawk CRM, browse screenshots and see how the platform can bring customers, billing, projects and service operations together.
Blackhawk CRM FAQs
What is Blackhawk CRM?
Blackhawk CRM is a business management platform that brings customer management, leads, billing, tickets, projects and other business functions together.
Is Blackhawk CRM only for sales teams?
No. It goes beyond traditional sales-focused CRM functionality and includes tools for service, billing, projects and other business operations.
Can I use Blackhawk CRM for customer support?
Yes. The platform includes ticketing functionality that can be used to organize customer support and service requests.
Can Blackhawk CRM create invoices?
Yes. Invoicing and billing functionality are part of the platform.
Is Blackhawk CRM suitable for IT companies and MSPs?
Yes. The platform includes functionality relevant to IT service companies, including customer management, service desk workflows, billing and other operational tools.
Can I try Blackhawk CRM?
Yes. Visit the Blackhawk CRM website to see the current free-trial and signup options.
Want Help Choosing or Setting Up Your CRM?
Not sure whether Blackhawk CRM fits your business? Tell us how you're currently managing customers, invoices, support requests, projects and other day-to-day operations.
Blackhawk MSP can help you evaluate the platform and discuss how it could fit your workflow.
Call 925-218-4000 or contact us below.
Your Business Deserves Better Software.
Bring customers, leads, invoices, tickets, projects and business operations together with Blackhawk CRM.
