Co-Managed IT Services in San Ramon, CA
Already have an IT person or internal IT department? Give them the additional tools, expertise and support they need with co-managed IT services from Blackhawk MSP.
Blackhawk MSP provides co-managed IT services for businesses in San Ramon and the Tri-Valley. We work alongside your existing IT staff to provide additional help desk capacity, cybersecurity, Microsoft 365 support, monitoring, backup, networking and specialized IT expertise.
Your internal IT team stays in control. Blackhawk MSP provides the additional resources needed to help them support your organization.
What Is Co-Managed IT?
Co-managed IT is a partnership between your organization's internal IT staff and an outside managed service provider.
Instead of replacing your IT manager, system administrator or internal technology team, Blackhawk MSP works alongside them.
Your internal staff can continue handling the technology they know best, while Blackhawk MSP provides additional resources in areas where your business needs more capacity, specialized expertise or additional coverage.
The exact division of responsibilities can be customized around your existing IT team.
Keep Your IT Person. Give Them More Resources.
A good internal IT professional understands your employees, applications, business processes and technology environment. You don't necessarily need to replace that knowledge to improve IT support.
Instead, Blackhawk MSP can become an extension of your existing IT department.
Why Businesses Use Co-Managed IT Services
Expand Your IT Team
Give your internal IT staff additional technical resources without necessarily adding another full-time employee.
Help Desk Support
Let Blackhawk MSP assist with employee support requests so your internal IT staff can focus on higher-priority technology projects.
Cybersecurity Support
Add cybersecurity resources for endpoint protection, email security, MFA, monitoring, patching and other security controls.
Microsoft 365 Expertise
Get additional help with Microsoft 365, Outlook, Exchange Online, OneDrive, accounts and cloud administration.
Network & Server Support
Provide your IT team with another resource for switches, firewalls, servers, Wi-Fi, VPNs and network troubleshooting.
IT Coverage
Give your organization additional coverage when internal IT staff are busy, on vacation, unavailable or working on major projects.
Does One IT Person Handle Everything?
Many small and mid-sized businesses have one talented IT professional responsible for almost everything technology-related.
That person may be supporting employees, managing Microsoft 365, maintaining servers, troubleshooting networks, handling cybersecurity, checking backups, deploying computers and managing technology projects.
Eventually, there simply aren't enough hours in the day.
Co-managed IT gives that employee another technical team to work with without taking away their role inside the organization.
Co-Managed IT Services Blackhawk MSP Can Provide
💻 User & Computer Support
Assist employees with Windows, Mac, software, Outlook, printers and everyday technology problems.
🎧 Help Desk
Provide additional help desk capacity for routine support requests and employee technology problems.
🔐 Cybersecurity
Assist with endpoint security, email protection, MFA, security monitoring and other cybersecurity controls.
☁️ Microsoft 365
Support Microsoft 365 administration, Exchange Online, Outlook, OneDrive, accounts and related services.
🌐 Network Management
Assist with switches, firewalls, wireless networks, VPNs, connectivity and network troubleshooting.
🖥️ Server Support
Provide additional expertise for Windows servers, virtualization, storage and related business infrastructure.
💾 Backup & Disaster Recovery
Help manage backups for business systems and cloud information while improving recovery planning.
🔄 Monitoring & Patching
Help monitor computers and servers while keeping supported systems updated and maintained.
🛠️ IT Projects
Add technical resources for migrations, installations, network upgrades, office moves and other technology projects.
You Decide Who Handles What
Co-managed IT doesn't have to follow a fixed model. Responsibilities can be divided according to your internal team's skills, workload and business requirements.
| IT Responsibility | Your Internal IT Team | Blackhawk MSP |
|---|---|---|
| Employee Help Desk | Keep internally if desired. | Supplement or provide additional coverage. |
| Microsoft 365 | Manage everyday administration. | Assist with advanced issues, configuration and support. |
| Cybersecurity | Maintain internal policies and business requirements. | Provide technical security tools, monitoring and expertise. |
| Networks | Handle routine local administration. | Assist with troubleshooting, upgrades and complex issues. |
| Servers | Perform everyday administration. | Provide escalation, maintenance and project support. |
| Backup | Define business recovery requirements. | Help manage, monitor and maintain backup systems. |
| IT Projects | Lead the project internally. | Provide additional technical resources and implementation help. |
This is only an example. We can structure responsibilities differently depending on how your IT department operates.
Let Your Internal IT Team Focus on Higher-Value Work
Your IT manager shouldn't have to spend every day resetting passwords, fixing printers and troubleshooting routine computer problems if there are larger technology projects waiting.
Blackhawk MSP can take on selected operational responsibilities while your internal IT staff concentrates on projects and systems that are more closely tied to your organization's strategic goals.
Or we can do the opposite: your internal team can continue supporting employees while Blackhawk MSP provides specialized infrastructure, cybersecurity and escalation support.
Co-managed IT is designed around your team—not the other way around.
Flexible Co-Managed IT Support Models
Blackhawk MSP Handles the Help Desk
Your internal IT staff manages infrastructure, applications and technology strategy while Blackhawk MSP helps handle routine employee support.
This can reduce interruptions and give your internal team more time for important projects.
Your IT Team Handles the Help Desk
Your internal staff continues working directly with employees while Blackhawk MSP provides escalation support, cybersecurity, monitoring, backup, infrastructure or specialized technical assistance.
This gives your team another technical resource when they encounter a problem requiring additional expertise.
Co-Managed Cybersecurity
Cybersecurity is an area where additional resources can be especially valuable for internal IT departments.
Your IT team may already manage computers and user accounts while Blackhawk MSP helps provide additional security technologies and technical expertise.
Need Extra IT Help for a Major Project?
Your internal IT department may function perfectly well during normal operations but become stretched when a major project arrives.
Blackhawk MSP can provide additional technical resources for projects such as:
How Co-Managed IT Works
Meet Your IT Team
We learn how your internal IT department operates and what responsibilities it currently handles.
Identify the Gaps
We determine where additional resources, tools or expertise would provide the greatest benefit.
Define Responsibilities
We establish what your internal team handles and where Blackhawk MSP provides additional support.
Work Together
Blackhawk MSP works alongside your existing IT resources as an extension of the team.
Co-Managed IT Services in San Ramon & the Tri-Valley
Blackhawk MSP provides co-managed IT services from San Ramon, California for organizations with existing IT personnel that need additional technical resources.
Our local presence allows us to combine remote technical support with onsite assistance when a project or technology problem requires someone at your location.
Is Co-Managed IT Right for Your Business?
Co-managed IT may be worth considering if:
Co-Managed IT Services FAQs
What does co-managed IT mean?
Co-managed IT is an arrangement where an internal IT department and an outside managed service provider share responsibility for supporting an organization's technology.
Will Blackhawk MSP replace our IT person?
No. The purpose of co-managed IT is to work alongside your existing IT personnel. Your internal IT team remains an important part of your organization's technology operations.
Can Blackhawk MSP provide only help desk support?
Yes. Depending on your requirements, Blackhawk MSP can supplement employee help desk support while your internal IT staff handles other technology responsibilities.
Can you provide cybersecurity while our IT team handles everything else?
Potentially, yes. Co-managed services can be structured around specific areas such as cybersecurity, monitoring, backup, Microsoft 365 or infrastructure support.
Can you cover our IT department during vacations?
Co-managed IT can provide additional technical coverage when internal staff members are unavailable, depending on the support arrangement established with your organization.
Can you help with IT projects?
Yes. Blackhawk MSP can provide additional technical resources for network upgrades, migrations, computer deployments, Microsoft 365 projects and other IT initiatives.
Do you provide onsite co-managed IT support in San Ramon?
Yes. Blackhawk MSP is based in San Ramon and can combine remote support with onsite assistance for appropriate projects and technology issues.
Can we choose which IT responsibilities Blackhawk MSP handles?
Yes. One of the main advantages of a co-managed approach is that responsibilities can be divided according to your internal team's capabilities and your organization's needs.
Give Your IT Team Some Backup
If your internal IT staff is overloaded, needs additional expertise or simply needs another technical team available when things get busy, talk with Blackhawk MSP.
Tell us what your internal IT team already handles and where you need additional support. We can discuss a co-managed IT arrangement built around your organization.
Call 925-218-4000 or contact Blackhawk MSP below.
Keep Your IT Team. Add Blackhawk MSP.
Give your internal IT department additional help desk capacity, cybersecurity expertise, Microsoft 365 support, monitoring, backup, networking and technical resources when they need them.
