Microsoft 365 & Cloud Services for San Ramon and Bay Area Businesses
Get more from Microsoft 365 with professional setup, migration, security, backup and ongoing support from Blackhawk MSP.
Blackhawk MSP helps businesses in San Ramon, the Tri-Valley and the Bay Area deploy, manage and support Microsoft 365 and cloud technology.
Whether you're migrating business email, configuring Microsoft Teams, moving files to SharePoint and OneDrive, strengthening Microsoft 365 security or simply need someone to manage your environment, we can help.
Microsoft 365 Should Make Your Business Easier to Run
Microsoft 365 provides powerful business tools, but simply purchasing licenses doesn't mean the environment is configured correctly, securely or efficiently.
Users need the correct licenses. Email needs to work reliably. Permissions need to make sense. Files need to be accessible to the right people. Accounts need appropriate security. Important cloud information should have a recovery strategy.
Blackhawk MSP provides Microsoft 365 consulting, administration, migration and support to help businesses get more value from their Microsoft cloud environment.
Microsoft 365 & Cloud Services
Exchange Online & Business Email
Microsoft 365 mailbox setup, Exchange Online administration, email troubleshooting, mail flow, Outlook support and related email services.
Microsoft 365 Migration
Plan and migrate business email, users and supported information from legacy or hosted environments into Microsoft 365.
Microsoft Teams
Help configure Teams for business communication, collaboration, meetings and appropriate access to organizational resources.
SharePoint
Help businesses organize shared cloud information and collaboration through Microsoft SharePoint.
OneDrive
Configure and support OneDrive for cloud file access, synchronization and supported business workflows.
Microsoft 365 Security
Strengthen Microsoft 365 accounts with MFA, security configuration, access controls and additional security technologies where appropriate.
Email Security
Add additional spam, phishing and email threat protection to help protect users from potentially dangerous messages.
Cloud Backup & Archiving
Protect important Microsoft 365 information with independent cloud backup and email archiving solutions.
Ongoing Microsoft 365 Support
User administration, troubleshooting, licensing, Outlook problems, password issues and everyday Microsoft 365 technical support.
Moving to Microsoft 365?
A Microsoft 365 migration involves more than creating accounts and moving email.
DNS, mailboxes, calendars, users, permissions, Outlook profiles, mobile devices, security, files and third-party applications may all need to be considered.
Blackhawk MSP can help plan and implement a Microsoft 365 migration while working to minimize unnecessary disruption to your employees.
Exchange Online & Microsoft 365 Email Support
Email is one of the most important services Microsoft 365 provides. When it stops working correctly, employees notice immediately.
Blackhawk MSP can provide administration and troubleshooting for supported Microsoft 365 and Exchange Online environments.
📬 Mailbox Administration
Create and manage supported user mailboxes, shared mailboxes, aliases and appropriate Microsoft 365 email settings.
🖥️ Outlook Support
Troubleshoot Outlook connectivity, account configuration, profiles and other common Microsoft 365 email problems.
🔄 Mail Flow
Help investigate email delivery, DNS and supported mail-flow configuration problems.
Teams, SharePoint & OneDrive
Microsoft 365 is much more than Word, Excel and Outlook.
Teams, SharePoint and OneDrive can give employees powerful ways to communicate, share information and work from different locations. But poor configuration can also create confusion about where files belong and who should have access.
Microsoft 365 Security
Your Microsoft 365 environment contains business email, files, contacts, calendars and potentially sensitive organizational information.
A stolen Microsoft 365 password can therefore create much more than an email problem.
Blackhawk MSP can help businesses implement multiple security layers around their Microsoft 365 environment.
Multi-Factor Authentication
Add another authentication requirement so a password alone is not necessarily enough to access an account.
Email Threat Protection
Additional email filtering can help identify spam, phishing and potentially malicious messages before they reach employees.
Account & Security Review
Review supported Microsoft 365 configuration and identify areas where security can potentially be improved.
Additional Email Protection with Proofpoint
Microsoft 365 includes built-in email security capabilities, but some businesses want an additional layer of protection around business email.
Blackhawk MSP can provide Proofpoint email security to help protect against spam, phishing and other potentially dangerous email threats.
Email security can be combined with Microsoft 365 security, multi-factor authentication, endpoint security and other cybersecurity services to create a layered approach.
Microsoft 365 Backup & Email Archiving
Microsoft operates the Microsoft 365 cloud infrastructure, but businesses should still consider how they will recover important information when data is accidentally deleted or historical information needs to be located.
Blackhawk MSP offers Dropsuite backup and email archiving solutions for supported Microsoft 365 environments.
Microsoft 365 Backup
Maintain an additional recoverable copy of supported Microsoft 365 information outside normal day-to-day user activity.
Email Archiving
Preserve historical business email for retention, search and appropriate organizational requirements.
Recovery Assistance
Blackhawk MSP can assist with recovery of protected information when restoration is necessary.
Are You Paying for the Right Microsoft 365 Licenses?
Microsoft offers numerous business plans, applications and add-ons. As organizations grow, it's easy to accumulate licenses without regularly reviewing whether users still need them.
Blackhawk MSP can help review your Microsoft 365 licensing and align supported subscriptions with employee and business requirements.
Ongoing Microsoft 365 Administration
Microsoft 365 isn't something most businesses configure once and never touch again.
Employees join and leave. Passwords need to be reset. Mailboxes change. New Teams are created. Permissions need adjustment. Licenses change. Outlook breaks.
Blackhawk MSP can provide ongoing Microsoft 365 administration and technical support so business owners don't have to become their own Microsoft 365 administrators.
Our Microsoft 365 & Cloud Process
The existing Blackhawk MSP cloud-service approach is built around four stages: assess, plan, implement and support.
Assess
Review the current environment, users, licensing, cloud services, security and business requirements.
Plan
Develop an appropriate plan for migration, configuration, security, backup or other required cloud improvements.
Implement
Configure, migrate and test the agreed Microsoft 365 and cloud services.
Support
Provide ongoing administration, troubleshooting and support as the business and its technology requirements change.
One IT Partner for Microsoft 365 and the Rest of Your Technology
One advantage of working with an MSP is that Microsoft 365 doesn't have to be managed in isolation.
Blackhawk MSP can support the other technology Microsoft 365 depends on and interacts with, including computers, networks, cybersecurity, email security, backups and user support.
| Technology | Blackhawk MSP Can Help With |
|---|---|
| Microsoft 365 | Administration, licensing, migrations, troubleshooting and support |
| Business Email | Exchange Online, Outlook, mail flow and email security |
| Cybersecurity | MFA, endpoint security, email protection and other security layers |
| Cloud Backup | Microsoft 365 backup, email archiving and recovery assistance |
| Computers | Windows and Mac support, Microsoft applications and user issues |
| Networks | Firewalls, switches, Wi-Fi, VPN and network connectivity |
Microsoft 365 Services in San Ramon, the Tri-Valley & Bay Area
Blackhawk MSP provides Microsoft 365 and cloud services from San Ramon, California, supporting businesses throughout the Tri-Valley and surrounding Bay Area.
Much of Microsoft 365 administration and support can be performed remotely, while local onsite IT support is available when appropriate.
Microsoft 365 & Cloud Services FAQs
Does Blackhawk MSP provide Microsoft 365 support in San Ramon?
Yes. Blackhawk MSP provides Microsoft 365 administration, troubleshooting, migration and support for businesses in San Ramon and surrounding communities.
Can you migrate our business email to Microsoft 365?
Yes. Blackhawk MSP can plan and implement supported email migrations from legacy, hosted and other appropriate email environments to Microsoft 365 and Exchange Online.
Can you help with Outlook problems?
Yes. We provide support for common Outlook and Microsoft 365 email problems, including account configuration, connectivity and profile issues.
Do you support Microsoft Teams?
Yes. Blackhawk MSP can assist businesses with supported Microsoft Teams configuration, administration and troubleshooting.
Can you help with SharePoint and OneDrive?
Yes. We can assist with supported SharePoint and OneDrive setup, permissions, synchronization and cloud file-management issues.
Can you secure our Microsoft 365 accounts?
Blackhawk MSP can help implement security controls such as multi-factor authentication and additional appropriate email, endpoint and account-security protections.
Do you provide Microsoft 365 backup?
Yes. Blackhawk MSP offers Dropsuite backup and archiving solutions for supported Microsoft 365 environments.
Can you manage our Microsoft 365 licenses?
Yes. We can help businesses administer Microsoft 365 users and supported licensing requirements.
Can Blackhawk MSP manage Microsoft 365 on an ongoing basis?
Yes. Microsoft 365 administration can be provided as part of ongoing IT support or managed IT services depending on your business requirements.
Need Help With Microsoft 365?
Whether you're planning a Microsoft 365 migration, dealing with Outlook problems, improving security, implementing cloud backup or looking for someone to manage your Microsoft environment, talk with Blackhawk MSP.
Call 925-218-4000 or request a Microsoft 365 consultation below.
Make Microsoft 365 Work for Your Business
Get professional Microsoft 365 migration, administration, security, backup and technical support from Blackhawk MSP. From Exchange Online and Outlook to Teams, SharePoint and OneDrive, we're here to help keep your business productive and protected.
