Remote IT Support & Managed IT Services for Austin Businesses
Blackhawk MSP provides remote IT support for Austin businesses that depend on computers, cloud applications and Microsoft 365. Get help with employee technology problems, cybersecurity, email security, backup and ongoing IT management.
IT Support Built for a Modern Workplace
Blackhawk MSP has served customers in Austin and other Texas communities. Our Austin service is delivered remotely from our California-based MSP operation.
Our Austin offering is remote managed IT and technical support. We do not represent this page as a physical Blackhawk MSP office in Austin.
IT support doesn't have to be tied to one building
Many businesses now operate across laptops, Microsoft 365, cloud applications and employees working from multiple locations. That changes what an IT department needs to look like.
A large portion of everyday technology support can be provided remotely. Our technicians can help supported employees, administer cloud services and manage security systems without requiring a technician to sit inside the office.
Blackhawk MSP can function as your remote IT resource or work alongside an existing internal IT team.
From reactive support to managed IT
As a business grows, IT usually becomes more than fixing one computer at a time.
Technology support for the way businesses work today
Blackhawk MSP can remotely support many of the systems your business and employees depend on every day.
Remote Help Desk
Employee support for computers, software, email, accounts, applications and everyday IT problems.
IT Support →Microsoft 365
Administration and support for Outlook, Exchange Online, Teams, OneDrive, SharePoint and users.
Microsoft 365 →Cybersecurity
Layered protection for supported endpoints, applications, email, cloud accounts and business information.
Cybersecurity →Email Security
Help reduce phishing, malicious messages, spam and other email-based threats.
Email Security →Backup & Recovery
Protect supported business information and improve recovery options when important data becomes unavailable.
Backup & Recovery →Co-Managed IT
Add another technical resource when your existing IT person or department needs additional support.
Co-Managed IT →Adding employees shouldn't create IT chaos
Every new employee can mean another computer, Microsoft 365 account, email address, security configuration and set of application permissions.
Blackhawk MSP can help supported businesses bring more consistency to employee technology as the organization grows.
Manage technology from the employee's first day to their last
Prepare
Prepare supported user accounts and technology before a new employee starts.
Protect
Apply supported security and access controls to business technology.
Support
Give employees a technical resource when everyday problems interrupt their work.
Offboard
Help secure or remove supported access when an employee leaves the organization.
Keep Microsoft 365 working for your employees
Microsoft 365 is cloud based, which makes much of its administration and troubleshooting ideal for remote IT support.
- Outlook & Exchange Online
- Microsoft Teams
- OneDrive
- SharePoint
- User administration
- Employee onboarding
- Employee offboarding
- Account troubleshooting
Built for hybrid and distributed teams
Employees don't necessarily have to work from the same office for Blackhawk MSP to support them.
Supported users can receive remote assistance whether they're working from an office, from home or from another supported location.
This allows IT support to follow the employee rather than being tied to one building.
Layered Business Security
- Endpoint security
- Application control
- Email threat protection
- Email backup & archiving
- Cloud account protection
- Backup monitoring
- Dark web monitoring
Protect technology wherever employees work
Business information now moves between laptops, Microsoft 365, cloud applications, email and employees working from different locations.
Blackhawk MSP can help manage multiple security layers across supported endpoints, applications, email systems and cloud accounts.
Explore CybersecuritySupporting businesses beyond a single ZIP code
Blackhawk MSP has served customers in Austin and other Texas communities. Our remote model allows qualified businesses to receive support without being located near a Blackhawk MSP office.
Austin
Remote managed IT, Microsoft 365 and employee support for qualified Austin businesses.
Round Rock
Remote technology support for supported users, computers and cloud services.
Greater Austin
Ask whether our remote managed IT model is appropriate for your business and technology environment.
What if your business needs someone onsite?
Blackhawk MSP has served customers in Austin and elsewhere in Texas, but we do not currently represent ourselves as having a physical Blackhawk MSP office or dedicated local technician in Austin.
Our Austin offering is remote. Many help desk, Microsoft 365, cybersecurity, backup, email and software-related services can be delivered remotely.
If an issue requires physical work on equipment, cabling or infrastructure, we'll explain when local hands-on assistance is required.
Frequently asked questions
Does Blackhawk MSP provide IT support in Austin?
Yes. Blackhawk MSP provides remote IT services for supported Austin businesses and has a history of serving customers in Austin and elsewhere in Texas.
Does Blackhawk MSP have an Austin office?
No. Blackhawk MSP is based in San Ramon, California. Our Austin offering is remote IT support and managed services.
Can you manage our IT remotely?
Many managed IT functions can be provided remotely, including employee help desk support, Microsoft 365 administration, endpoint management, cybersecurity, email security and backup monitoring.
Can you support remote and hybrid employees?
Yes. Remote IT support can be particularly useful for distributed teams because supported users can receive assistance from different locations.
Do you provide Microsoft 365 support in Austin?
Yes. Microsoft 365 administration and troubleshooting can generally be delivered remotely, including Outlook, Exchange Online, Teams, OneDrive, SharePoint and user management.
Can you help onboard and offboard employees?
Yes. For managed customers, Blackhawk MSP can assist with supported accounts, Microsoft 365 access and other technology requirements associated with employee onboarding and offboarding.
Can you work with our existing IT person?
Yes. Blackhawk MSP provides co-managed IT services for organizations that need additional technical resources alongside existing IT staff.
Need a reliable IT resource for your business?
Tell us about your employees, computers, Microsoft 365 environment and technology challenges. We'll determine whether Blackhawk MSP's remote managed IT model fits your Austin business.
925-218-4000
Blackhawk MSP
Based in San Ramon, California
Remote service available for Austin businesses
